At 9jili, your privacy is not an afterthought — it's built into how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information as a player on our platform.
Privacy at a Glance
These highlights summarize our key privacy commitments. Please read the full policy below for complete details.
All personal data collected by 9jili is stored on encrypted servers with strict access controls. We use industry-standard SSL/TLS encryption for all data transmitted between your device and our platform.
9jili does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data belongs to you, and we treat it with the respect it deserves.
Identity documents submitted for KYC verification are handled by our compliance team only. They are never shared with game providers or marketing partners and are deleted once no longer required by law.
You can update your personal details, manage marketing preferences, and request data deletion directly from your 9jili account dashboard or by contacting our support team at any time.
We use cookies to improve your experience on the 9jili platform. You can manage your cookie preferences at any time. We clearly explain what each category of cookie does and why it is used.
9jili operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, as overseen by the National Privacy Commission (NPC).
Important Notice: This Privacy Policy describes how 9jili ("the Company," "we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you," "your," or "the Player") of the 9jili platform at 9jili.app. By using our platform, you consent to the practices described in this policy. Please read it carefully.
9jili is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being completely transparent about how we handle your information.
This Privacy Policy applies to all personal data collected through the 9jili website, mobile platform, customer support channels, and any other touchpoints where you interact with 9jili. It covers data collected from registered players, visitors who browse without registering, and individuals who contact us for support or information.
9jili acts as the data controller for all personal data processed under this policy. This means we determine the purposes and means of processing your personal data and are responsible for ensuring that processing is carried out lawfully, fairly, and transparently in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
Philippine Data Privacy Act: As a platform serving Filipino players, 9jili is fully committed to compliance with RA 10173 and the regulations of the National Privacy Commission (NPC). Your rights as a data subject under Philippine law are fully recognized and upheld by 9jili.
9jili collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect include:
When you create a 9jili account, we collect the information you provide during the registration process, including your full name, date of birth, email address, mobile number, and chosen username.
To comply with anti-money laundering (AML) regulations and PAGCOR requirements, we collect copies of government-issued identification documents, proof of address, and in some cases, source of funds documentation. Accepted Philippine IDs include the PhilSys National ID, passport, driver's license, SSS ID, UMID, and Voter's ID.
We collect information related to your deposits and withdrawals, including your payment method details (e.g., GCash account name, BPI or BDO account details, PayMaya registered name), transaction amounts, and transaction history. We do not store full bank account numbers or card numbers on our servers.
We record your gameplay history, including games played, wagers placed, wins and losses, session durations, and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.
We automatically collect certain technical data when you access the 9jili platform, including your IP address, browser type and version, operating system, device identifiers, and referring URLs. This data helps us maintain platform security and improve user experience.
When you contact our customer support team via live chat or email, we retain records of those communications, including the content of messages and any attachments, for quality assurance and dispute resolution purposes.
Sensitive Personal Information: Certain KYC documents may contain sensitive personal information as defined under RA 10173 (e.g., government ID numbers). 9jili processes such data only to the extent strictly necessary for identity verification and regulatory compliance, and applies heightened security measures to its storage and handling.
9jili collects personal data through the following means:
9jili uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, device data |
| Identity verification (KYC/AML) | KYC documents, registration data |
| Processing deposits and withdrawals | Financial data, KYC data |
| Providing gaming services | Gaming activity data, account data |
| Customer support | Communications data, account data |
| Fraud prevention and security | Technical data, financial data, gaming data |
| Responsible gaming monitoring | Gaming activity data, account data |
| Regulatory compliance and reporting | All categories as required |
| Marketing communications (with consent) | Registration data, gaming preferences |
| Platform improvement and analytics | Technical data, gaming activity data |
We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
Under the Philippine Data Privacy Act of 2012, 9jili processes your personal data on the following legal bases:
9jili does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this policy:
All third parties with whom we share personal data are required to handle it in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.
No Marketing Sharing: 9jili strictly prohibits the sharing of your personal data with any third party for their own marketing or advertising purposes. Your contact details will never be passed to external marketing companies or data brokers.
9jili uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security, and gather analytics data that helps us improve our services. The categories of cookies we use are as follows:
You can manage your cookie preferences through your browser settings or through the cookie preference center available on the 9jili platform. Please note that disabling certain cookies may affect the functionality of the platform.
9jili retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years | Legal and regulatory obligation |
| KYC documents | Duration of account + 5 years | AML compliance, PAGCOR requirements |
| Transaction records | Duration of account + 5 years | Financial regulation, tax obligations |
| Gaming activity logs | Duration of account + 3 years | Dispute resolution, responsible gaming |
| Customer support records | 3 years from last interaction | Quality assurance, dispute resolution |
| Marketing preferences | Until consent withdrawn | Consent-based processing |
| Technical/device logs | 12 months | Security monitoring |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures. Where data must be retained for longer periods due to ongoing legal proceedings or regulatory investigations, it will be retained until those matters are resolved.
9jili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:
While we take all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the security of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 9jili:
To exercise any of these rights, please contact our Data Protection Officer via the contact details provided in Section 15. We will respond to all verified requests within 30 calendar days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
The 9jili platform is strictly intended for adults aged 21 years and above in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.
If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. All winnings associated with an underage account will be forfeited.
If you are a parent or guardian and believe that your child has registered on the 9jili platform, please contact us immediately at the details provided in Section 15 so that we can take appropriate action.
Age Verification: 9jili employs robust age verification measures during the registration process and as part of our KYC procedures to prevent underage access to our platform. We take our responsibility to protect minors very seriously.
9jili primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed from locations outside the Philippines — for example, where we use cloud infrastructure providers or third-party service providers with operations in other countries.
Where such transfers occur, 9jili ensures that appropriate safeguards are in place to protect your personal data in accordance with the requirements of the Philippine Data Privacy Act. These safeguards may include:
You may request further information about the safeguards applicable to any specific international transfer of your personal data by contacting our Data Protection Officer.
The 9jili platform integrates with third-party services to deliver certain features, including payment processing, game software, and customer support tools. While we carefully vet all third-party providers and require them to maintain appropriate data protection standards, 9jili is not responsible for the privacy practices of third-party services.
Third-party service providers engaged by 9jili are required to:
All third-party data processors engaged by 9jili are bound by written data processing agreements that reflect the requirements of applicable data protection law.
9jili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The effective date at the top of this document indicates when the current version was last updated.
Where changes are material — meaning they significantly affect how we process your personal data or your rights as a data subject — we will notify you by email to your registered address and/or by a prominent notice on the 9jili platform at least 14 days before the changes take effect.
Your continued use of the 9jili platform following the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy. If you do not agree with the changes, you may close your account in accordance with the Terms & Conditions.
We encourage you to review this Privacy Policy periodically to stay informed about how 9jili protects your personal information. The most current version will always be available at 9jili.app/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9jili handles your personal data, please contact our Data Protection Officer:
We aim to acknowledge all privacy-related inquiries within 48 hours and to provide a substantive response within 30 calendar days.
If you are not satisfied with our response to your privacy concern, or if you believe that 9jili has violated your rights under the Philippine Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information about how to file a complaint with the NPC is available on the NPC's official website.
We're Here to Help: Privacy compliance is an ongoing commitment at 9jili, not a one-time exercise. If something in this policy is unclear, or if you have concerns about how your data is being handled, please reach out. We take every privacy inquiry seriously and will work with you to resolve any concern promptly and transparently.
Now that you know exactly how 9jili handles your personal data, you can play with complete peace of mind. Thousands of Filipino players from Manila to Cebu trust 9jili for a secure, fair, and transparent gaming experience every day.
Must be 21 or older to register and play. Please gamble responsibly.